Effective September 29, 2026
We want you to be happy with your membership. This policy explains when you can get your money back and how to cancel. It is part of our Terms of Service.
14-day money-back guarantee
If you are not satisfied, you can ask for a full refund within 14 days of:
- your first purchase of any plan (1-month, 1-year or Lifetime), or
- an automatic renewal of a 1-year membership.
You do not need to give a reason. Automatic renewals of the 1-month membership are not refundable, but you can cancel at any time so that you are not charged again (see below).
How to ask for a refund
Email [CONTACT_EMAIL not set: a contact email] from, or mentioning, the email address on your account. We will confirm by email and issue the refund within 15 days of your request, to the payment method you used. Your bank may take a few more days to show it.
When a refund is issued, the membership it paid for ends and your account goes back to the free tier. Your account itself is not deleted unless you ask.
Cancelling a subscription
The 1-month ($4.99 USD) and 1-year ($9.99 USD) memberships renew automatically at the end of each period, at the price shown when you bought them, until you cancel.
- Cancel any time: log in, choose Manage billing, then Cancel. You can also email us and we will cancel it for you.
- Cancelling stops future charges. You keep access until the end of the period you have already paid for; we do not charge a cancellation fee.
- Stripe, our payment processor, emails a receipt for every charge.
Lifetime membership
The Lifetime membership ($19.99 USD) is a single payment that gives you membership features for as long as we operate Score Transposer. It does not renew. If you already have a subscription and buy Lifetime, we cancel the subscription for you so you are not charged twice.
If we change prices or shut down
- Price changes never affect a period you have already paid for. We will email you at least 30 days before a new price applies to your subscription, so you can cancel first.
- If we discontinue the service, we will give at least 30 days' notice and refund the unused part of any subscription period. If that happens within 24 months of a Lifetime purchase, we will refund a pro-rated share of the Lifetime price, based on the months remaining out of 24.
Your rights under the law
Nothing in this policy limits any right you have under the consumer protection laws of your province or territory, for example, a right to cancel an internet agreement if required information was not given to you. Where the law gives you more than this policy does, the law applies.
Chargebacks
If something has gone wrong, please contact us before disputing a charge with your bank. We can usually sort it out faster, and a refund from us reaches you sooner than a chargeback.